Privacy Policy Squeenvip – We Protect Your Data the Way We Protect Ourselves

This Privacy Policy ("Policy") is published by squeenvip ("we", "platform", "squeenvip") and applies to all individuals ("Member", "User", "you") who register for, access, or use any squeenvip service through the website https://squeenvip.ws or our mobile platform.

Squeenvip is committed to protecting the privacy of Malaysian members by complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe privacy is a fundamental right, not a privilege – and we design our systems and procedures with your data protection as the priority from day one.

Squeenvip collects your personal information through several means — information you provide directly, information collected automatically during your use of the platform, and in some cases, information from trusted third parties.

A. Information You Provide Directly to squeenvip

• Registration Information: Full name as shown on MyKad, Malaysian mobile number, email address, date of birth, and password.
• Identity Verification (KYC) Information: Copy of MyKad or passport, Malaysian bank statement, identity verification selfie when required.
• Financial Information: E-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow or FPX account details for processing MYR deposits and withdrawals.
• Communications: The content of messages you send to squeenvip customer support via live chat, email, or WhatsApp.

B. Automatically Collected Information

• Technical Data: IP address, device type, operating system, browser type and version.
• Usage Data: Games played on squeenvip, session duration, buttons clicked, and features used.
• Log Data: Login timestamps, transaction activity, and technical error logs.
• Location Data: General location based on IP address (state within Malaysia) for security and compliance purposes.

Squeenvip uses members' personal data solely for legitimate purposes to which you have given implied or explicit consent. Below is a complete list of the purposes for which data is used at squeenvip:

• Account Management: Creating and maintaining your squeenvip account, and securely processing registration and login.
• Transaction Processing: Processing deposits via Touch 'n Go, DuitNow, FPX, GrabPay, or Boost, and withdrawals in Malaysian Ringgit (RM) to your registered account.
• Identity Verification (KYC): Verifying your identity to comply with legal requirements and prevent fraud or money laundering.
• Service Delivery: Enabling you to play slots, Blackjack, Baccarat, Live Casino, and place Sports Betting at squeenvip.
• Security & Fraud Prevention: Detects and blocks suspicious activity, fraudulent accounts, and intrusion attempts.
• Service Communications: Sends transaction notifications, account updates, security alerts, and important squeenvip service information.
• Product Improvement: Analysing aggregated (non-individual) usage data to improve the squeenvip platform experience.
• Legal Compliance: Fulfilling Malaysian legal obligations, including PDPA 2010 and applicable reporting requirements.

Squeenvip does not use your data for aggressive marketing profiling, sale to advertisers, or any purpose beyond those listed above without your explicit consent.

Squeenvip processes your personal data on one or more valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

Squeenvip does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data may only be shared in the following limited circumstances:

• Trusted Service Providers: Payment processors such as Touch 'n Go, DuitNow, and FPX gateway providers; cloud service providers that store data securely; and game providers such as Pragmatic Play and PG Soft, which require session IDs to enable gameplay. All these parties are bound by strict data confidentiality agreements with squeenvip.
• Legal Requirements: When required by court order, Malaysian law enforcement investigation, or reporting obligations under the PDPA or anti-money laundering laws.
• Squeenvip Rights Protection: In cases of legal disputes, fraud prevention, or to protect the safety of other members and the platform.

In all instances of data sharing, squeenvip ensures that the receiving party maintains a level of data protection equal to or greater than our own. You will be informed before any unexpected sharing takes place, unless prohibited by law.

Squeenvip invests seriously in security infrastructure to ensure the personal data of Malaysian members is always protected. The technical and organisational measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your device and squeenvip's servers are fully encrypted.
• Stored Data Encryption: Sensitive data such as financial information and KYC documents is stored in encrypted format within squeenvip's databases.
• Two-Factor Authentication (2FA): Available and recommended for all squeenvip member accounts as an additional layer of security.
• 24/7 Monitoring: A real-time monitoring system that detects and alerts on suspicious activity or intrusion attempts on the squeenvip platform.
• Internal Access Control: Only squeenvip staff with a legitimate business need are granted access to member data, and all access is logged and audited.
• Penetration Testing: squeenvip conducts regular security assessments by independent third parties to identify and address vulnerabilities.

Squeenvip uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and analyse platform performance.

Types of Cookies Used by squeenvip

• Essential Cookies: Required for core platform functions such as login sessions, security, and transaction processing. Cannot be disabled.
• Preference Cookies: Saves your preferences on squeenvip such as language, display settings, and game preferences.
• Analytics Cookies: Helps squeenvip understand how members use the platform — for example, which games are most popular or where users encounter difficulties — in aggregated form without identifying individuals.
• Security Cookies: Identifying suspicious sessions and protecting your squeenvip account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the squeenvip platform. For more information on managing cookies, refer to your web browser's privacy settings.

In certain cases, squeenvip members' personal data may be stored or processed outside Malaysia – for example, when using global cloud services or international game providers. When such transfers occur, squeenvip ensures:

• The recipient country or organisation provides adequate or equivalent data protection standards.
• Appropriate contractual agreements (including standard data protection clauses) are in place between squeenvip and all recipient parties.
• Transfers occur solely for legitimate purposes and as necessary to provide squeenvip services to you.

Squeenvip does not transfer members' personal data to countries that lack adequate data protection standards without appropriate additional contractual safeguards in place.

Under Malaysia's PDPA and squeenvip's privacy policy, you have the following rights with respect to your personal data:

Squeenvip will process all data rights requests within 14 business days. If a request requires additional time to process, we will notify you and provide a realistic timeframe. No fees are charged for exercising these rights under normal circumstances.

Squeenvip retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. squeenvip's general data retention guidelines are:

• Active Account Data: Retained for the duration your squeenvip account is active, plus 7 years after closure for audit and legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required under Malaysian tax and anti-money laundering laws.
• Security Log Data: Retained for 2 years for security investigation and digital forensics purposes.
• Support Communication Data: Retained for 3 years for squeenvip customer service history reference.
• KYC Documents: Retained for 7 years from the date of submission in accordance with Malaysia's AMLA requirements.

Once the retention period expires, squeenvip will securely delete or anonymise your personal data using industry-recognised disposal methods.

The squeenvip platform is strictly for individuals aged 18 and above. squeenvip does not knowingly collect, store, or process any personal data from individuals under the age of 18. If squeenvip determines that a minor's data has been collected without authorisation or in error, we will promptly delete that data and close the account in question.

If you believe a minor has registered a squeenvip account, please contact us immediately at support@squeenvip.ws so that prompt action can be taken.

Squeenvip reviews and updates this Privacy Policy periodically to reflect changes in data practices, legal developments, or platform improvements. When material changes are made, squeenvip will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to all active members via email or in-platform notifications on squeenvip.
• For highly significant changes, we may request your renewed consent before those changes take effect.

Your continued use of the squeenvip platform after any changes take effect constitutes your acceptance of the latest version of this Privacy Policy. squeenvip recommends that you review this page at least once every three months.

If you have any questions, concerns, or requests regarding this Privacy Policy or how squeenvip handles your personal data, please contact us:

• Privacy Email: support@squeenvip.ws (subject: PRIVACY – [Full Name & Account Number])
• Live Chat: Available 24/7 within the squeenvip platform
• Response Time: Within 24 hours for general inquiries, 14 working days for formal data rights requests

Squeenvip takes every privacy enquiry seriously and is committed to providing accurate, honest, and meaningful responses to every Malaysian member who contacts us regarding their personal data.